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Getting Naked: A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
True client loyalty isn't built on flawless execution, but on vulnerability. This episode explores how shedding our deepest professional fears—the 'Expert Facade' and 'Defensive Wall'—is the counterintuitive path to profound trust and lasting client relationships.
“True client loyalty isn't built on flawless execution, but on vulnerability. This episode explores how shedding our deepest professional fears—the 'Expert Facade' and 'Defensive Wall'—is the counterintuitive path to profound trust and lasting client relationships.”
— Patrick Lencioni, Getting Naked: A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
getting naked, client loyalty, business relationships
Best suited to listeners who want a clearer working understanding of getting naked, client loyalty, business relationships and better judgment in how they apply it.
Patrick Lencioni brings a credible and useful lens to getting naked, client loyalty, business relationships, with enough subject command to make the book worth hearing.