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Difficult Conversations
This episode reveals how difficult conversations are shaped less by facts and more by hidden feelings, identity concerns, and differing perceptions, offering a path to navigate them with greater clarity and connection.
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“This episode reveals how difficult conversations are shaped less by facts and more by hidden feelings, identity concerns, and differing perceptions, offering a path to navigate them with greater clarity and connection.”
— Douglas Stone | Bruce Patton | Sheila Heen, Difficult Conversations
Difficult conversations, communication, conflict resolution, emotional intelligence
If you often find yourself stuck in conversations that feel like arguments over facts, leaving you frustrated and unheard, this can help you understand what's truly at stake.
The authors, experts from the Harvard Negotiation Project, draw on years of close work mediating complex disputes to reveal the underlying dynamics that make crucial conversations so challenging.