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The Service Organization
This episode reveals how to move beyond superficial customer service to embed a human-centered service philosophy across every part of your organization.
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“This episode reveals how to move beyond superficial customer service to embed a human-centered service philosophy across every part of your organization.”
— Kate Tarling, The Service Organization
Service Design, Organizational Culture, Customer Experience
If you've ever felt the disconnect between your organization's service intentions and its customer's reality, this will clarify how to build a truly human-centered operation, and this will help you see what to do next.
Kate Tarling draws on deep experience in service design and organizational change to reveal how genuine customer value emerges from a coherent, internally aligned service philosophy.