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Raving Fans: A Revolutionary Approach To Customer Service – A Practical Parable on Workplace Excellence
This episode explores how to transcend basic customer satisfaction, building deep customer loyalty and advocacy by understanding unspoken desires, consistently delivering unexpected delights, and empowering teams to create truly exceptional experiences.
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“This episode explores how to transcend basic customer satisfaction, building deep customer loyalty and advocacy by understanding unspoken desires, consistently delivering unexpected delights, and empowering teams to create truly exceptional experiences.”
— Ken Blanchard, Raving Fans: A Revolutionary Approach To Customer Service – A Practical Parable on Workplace Excellence
customer service, customer loyalty, customer experience
Best suited to listeners who want a clearer working understanding of customer service, customer loyalty, customer experience and better judgment in how they apply it.
Ken Blanchard brings a credible and useful lens to customer service, customer loyalty, customer experience, with enough subject command to make the book worth hearing.