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Difficult Conversations: How to Discuss What Matters Most
Unpack Douglas Stone's 'Difficult Conversations' to reveal the three hidden layers – 'What Happened?', 'Feelings', and 'Identity' – that shape every challenging interaction. Learn to move beyond blame and transform conflict into genuine connection.
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“Unpack Douglas Stone's 'Difficult Conversations' to reveal the three hidden layers – 'What Happened?', 'Feelings', and 'Identity' – that shape every challenging interaction. Learn to move beyond blame and transform conflict into genuine connection.”
— Douglas Stone, Difficult Conversations: How to Discuss What Matters Most
difficult conversations, communication skills, conflict resolution
Best suited to listeners who want a clearer working understanding of difficult conversations, communication skills, conflict resolution and better judgment in how they apply it.
Douglas Stone brings a credible and useful lens to difficult conversations, communication skills, conflict resolution, with enough subject command to make the book worth hearing.