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The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy
In an always-connected, time-starved world, customer expectations have fundamentally shifted. This episode explores how businesses can move beyond mere availability to intelligent, empathetic engagement, valuing time as the ultimate luxury and designing human-centric experiences that anticipate needs and foster genuine connection.
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“In an always-connected, time-starved world, customer expectations have fundamentally shifted. This episode explores how businesses can move beyond mere availability to intelligent, empathetic engagement, valuing time as the ultimate luxury and designing human-centric experiences that anticipate needs and foster genuine connection.”
— Adrian C. Ott, The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy
24-hour customer, customer experience, time scarcity
Best suited to listeners who want a clearer working understanding of 24-hour customer, customer experience, time scarcity and better judgment in how they apply it.
Adrian C. Ott brings a credible and useful lens to 24-hour customer, customer experience, time scarcity, with enough subject command to make the book worth hearing.