Migration preview: Browse the catalog and open free editions. Sign in with Cue to save books. Paid access requires confirmed Cue membership. Purchases are unavailable in this preview.
Disney U
This episode reveals the meticulous, often invisible, systems Disney uses to create its legendary guest experiences, offering a blueprint for excellence in any field.
This is a paid edition. Reading and listening remain locked while membership is being connected. You can browse free editions in this preview.
“This episode reveals the meticulous, often invisible, systems Disney uses to create its legendary guest experiences, offering a blueprint for excellence in any field.”
— Doug Lipp, Disney U
Customer Experience, Organizational Culture, Service Design, Leadership
If you've ever felt the subtle difference between good service and a truly memorable experience, this will reveal the intentional design behind that feeling, and this will help you see what to do next.
Doug Lipp spent years at Disney University, directly involved in training and leadership development, giving him an insider's perspective on the systems that create their legendary guest experience.