Migration preview: Browse the catalog and open free editions. Sign in with Cue to save books. Paid access requires confirmed Cue membership. Purchases are unavailable in this preview.
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Unpack the leadership principles behind legendary customer experiences, revealing how proactive care, genuine empowerment, and a deep understanding of human needs create an unforgettable 'gold standard' far beyond mere luxury.
This is a paid edition. Reading and listening remain locked while membership is being connected. You can browse free editions in this preview.
“Unpack the leadership principles behind legendary customer experiences, revealing how proactive care, genuine empowerment, and a deep understanding of human needs create an unforgettable 'gold standard' far beyond mere luxury.”
— Joseph A. Michelli, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
customer experience, leadership principles, service excellence
Best suited to listeners who want a clearer working understanding of customer experience, leadership principles, service excellence and better judgment in how they apply it.
Joseph A. Michelli brings a credible and useful lens to customer experience, leadership principles, service excellence, with enough subject command to make the book worth hearing.