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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)
This episode dissects Disney's renowned approach to customer service, revealing how shifting perspective from 'customer' to 'guest,' meticulously designing interaction environments, and empowering frontline teams transforms ordinary transactions into deeply memorable and emotionally resonant experiences.
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“This episode dissects Disney's renowned approach to customer service, revealing how shifting perspective from 'customer' to 'guest,' meticulously designing interaction environments, and empowering frontline teams transforms ordinary transactions into deeply memorable and emotionally resonant experiences.”
— The Disney Institute, Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)
disney service, guestology, customer experience
Best suited to listeners who want a clearer working understanding of disney service, guestology, customer experience and better judgment in how they apply it.
The Disney Institute brings a credible and useful lens to disney service, guestology, customer experience, with enough subject command to make the book worth hearing.