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Words That Work: It's Not What You Say, It's What People Hear
This episode dissects the critical chasm between what we intend to say and what our audience actually hears. We explore how word choice, framing, and empathetic listening are paramount in ensuring our messages resonate and foster genuine connection.
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“This episode dissects the critical chasm between what we intend to say and what our audience actually hears. We explore how word choice, framing, and empathetic listening are paramount in ensuring our messages resonate and foster genuine connection.”
— Frank I. Luntz, Words That Work: It's Not What You Say, It's What People Hear
communication, perception, empathy
Best suited to listeners who want a clearer working understanding of communication, perception, empathy and better judgment in how they apply it.
Frank I. Luntz brings a credible and useful lens to communication, perception, empathy, with enough subject command to make the book worth hearing.