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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Exceptional customer service isn't a tactic; it's a direct reflection of an organization's internal culture. This episode dissects how to cultivate a genuine, employee-driven service ethos that transforms external interactions from transactional to truly meaningful.
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“Exceptional customer service isn't a tactic; it's a direct reflection of an organization's internal culture. This episode dissects how to cultivate a genuine, employee-driven service ethos that transforms external interactions from transactional to truly meaningful.”
— Jeff Toister, The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
service culture, customer experience, employee engagement
Best suited to listeners who want a clearer working understanding of service culture, customer experience, employee engagement and better judgment in how they apply it.
Jeff Toister brings a credible and useful lens to service culture, customer experience, employee engagement, with enough subject command to make the book worth hearing.