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Personalized: Customer Strategy in the Age of AI
In an AI-driven world, what does 'personal' truly mean? This episode explores how artificial intelligence can transform customer personalization from transactional to relational, fostering trust, empathy, and long-term value beyond mere sales.
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“In an AI-driven world, what does 'personal' truly mean? This episode explores how artificial intelligence can transform customer personalization from transactional to relational, fostering trust, empathy, and long-term value beyond mere sales.”
— Mark Abraham, Personalized: Customer Strategy in the Age of AI
ai personalization, customer strategy, ethical ai
Best suited to listeners who want a clearer working understanding of ai personalization, customer strategy, ethical ai and better judgment in how they apply it.
Mark Abraham brings a credible and useful lens to ai personalization, customer strategy, ethical ai, with enough subject command to make the book worth hearing.