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Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work
This episode redefines workplace conflict not as an obstacle, but as a natural dynamic. We explore a human-centered approach for managers to transform tension into opportunities for growth, understanding, and renewed productivity by addressing underlying needs rather than surface-level disputes.
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“This episode redefines workplace conflict not as an obstacle, but as a natural dynamic. We explore a human-centered approach for managers to transform tension into opportunities for growth, understanding, and renewed productivity by addressing underlying needs rather than surface-level disputes.”
— Susan H. Shearouse, Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work
workplace conflict, conflict resolution, management skills
Best suited to listeners who want a clearer working understanding of workplace conflict, conflict resolution, management skills and better judgment in how they apply it.
Susan H. Shearouse brings a credible and useful lens to workplace conflict, conflict resolution, management skills, with enough subject command to make the book worth hearing.