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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Uncover how world-class customer experiences are intentionally engineered through empathetic leadership, a culture of genuine care, and proactive anticipation, transforming every interaction into a human-centered journey.
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“Uncover how world-class customer experiences are intentionally engineered through empathetic leadership, a culture of genuine care, and proactive anticipation, transforming every interaction into a human-centered journey.”
— Michelli, Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
customer experience, leadership, empathy
Best suited to listeners who want a clearer working understanding of customer experience, leadership, empathy and better judgment in how they apply it.
Michelli brings a credible and useful lens to customer experience, leadership, empathy, with enough subject command to make the book worth hearing.