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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
This episode dissects the intentional design and human-centric principles that transform routine interactions into deeply memorable experiences, revealing how meticulous attention to detail and genuine connection elevate the ordinary to the extraordinary.
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“This episode dissects the intentional design and human-centric principles that transform routine interactions into deeply memorable experiences, revealing how meticulous attention to detail and genuine connection elevate the ordinary to the extraordinary.”
— Joseph A. Michelli, The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
experience design, customer experience, human connection
Best suited to listeners who want a clearer working understanding of experience design, customer experience, human connection and better judgment in how they apply it.
Joseph A. Michelli brings a credible and useful lens to experience design, customer experience, human connection, with enough subject command to make the book worth hearing.